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HomeMy WebLinkAbout1.422 CLERK DISPATCHER II 20210415 PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.422 Class Specifications for the Class: CLERK DISPATCHER II SR-14; BU-03 Duties Summary: Supervises and participates in the receiving and relaying of information by operating a radio-telephone communication system; supervises and participates in performing a variety of clerical work; and performs other related duties as required. Distinguishing Characteristics: This class differs from the Clerk Dispatcher I in that the Clerk Dispatcher II supervises and participates in receiving and relaying information in response to emergency, service and trouble calls and supervises and performs a variety of clerical work; whereas, the Clerk Dispatcher I receives and relays information in response to emergency, service and trouble calls and performs a variety of clerical work. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position.) • Supervises and participates in receiving complaints, emergency and service calls and in relaying information to field crews; • Assigns and reviews the work of subordinates; • Logs important calls; • Maintains circuit discipline and procedures; • Instructs new personnel on radio procedures and scheduling software; • Gets damage assessment reports from work crews to keep callers and complainants abreast of situations; • Supervises the maintenance of records and files; • Determines the priority of work by dispatching repair crews to investigate trouble calls and coordinate service assistance; PART I CLERK DISPATCHER II 2 1.422 • Supervises and participates in maintaining inventory records and supervises and participates in issuing and accounting of materials, supplies, tools and equipment; • Supervises and participates in conducting periodic physical inventory supplies, materials and equipment; • Supervises and participates in the review of time sheets, work reports, purchase orders, invoices, vacation and sick leave records for correctness of entries made; • Interprets departmental rules, regulations and policies; • Supervises and participates in preparing, compiling and computing a variety of data for reports and records; • May conducts test calls and record location of departmental vehicles and personnel; and • Performs other related duties as required. Knowledge of: Principles and practices of supervision; operation of a radio-telephone communication system; office practices and procedures; purposes and uses of standard office equipment; grammar and word usage; filing methods and systems; geography of the island of Kaua’i. Ability to: Supervise the work of others; operate radio-telephone equipment; operate scheduling software; operate stand office machines; make sound decisions under emergency conditions; deal courteously and effectively with the public; read and interpret written materials; keep records. This is an amendment to the specification for the class, CLERK DISPATCHER II, which was approved on February 22, 1982, amended on April 24, 2017 and May 3, 2018, and is to be substituted for that specification. APPROVED: April 15, 2021 (Date) ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.422 Minimum Qualification Specifications For the Class: CLERK DISPATCHER II SR-14; BU-03 Training and Experience: A combination of education and experience substantially equivalent to graduation from high school; and • one (1) year of clerical work experience; and • two and one-half (2 ½) years of work experience involving the operation of a radio-telephone communication system in receiving and transmitting messages. Clerical Experience: Work experience which involved the performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment including computers, Microsoft Office and other technologies. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full time general work experience may be substituted for a high school diploma. B. An Associate’s, Bachelor’s or Master’s degree from an accredited community college, college or university, trades school, etc., may be substituted for a high school diploma or equivalent. The following may be substituted for experience: A. Successful completion of fifteen (15) semester credits of coursework with curriculum in clerical/office support/business technology and leading towards a degree, diploma or certificate from an accredited community college, business or technical school, including courses in English, clerical/office procedures, and mathematics, may be substituted for six (6) months of clerical work experience. B. An Associate’s degree in Secretarial Science or Office, Administration and Technology (OAT) from an accredited business school or community college may be substituted for two (2) years of clerical work experience. PART II CLERK DISPATCHER II 2 1.422 C. A Bachelor’s degree in any field from an accredited college or university may be substituted for two (2) years of clerical work experience. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualifications for a position. The applicant’s overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light PART II CLERK DISPATCHER II 3 1.422 This is an amendment to the specification for the class, CLERK DISPATCHER II, which was approved on February 22, 1982, amended on April 24, 2017 and May 3, 2018, and is to be substituted for that specification. APPROVED: April 15, 2021 (Date) ANNETTE L. ANDERSON Director of Human Resources