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HomeMy WebLinkAbout1.439 DMV ASSISTANT OPERATIONS SUPERVISOR 20220222PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.439 Class Specifications for the Class: DIVISION OF MOTOR VEHICLE (DMV) ASSISTANT OPERATIONS SUPERVISOR SR-17, BU-04 Duties Summary: Assists in planning, supervising, coordinating, and directing the activities of the Division of Motor Vehicle (DMV) Customer Service Center and satellite offices by supervising a large section of the center and/or its satellite offices and other related activities. Distinguishing Characteristics: This class is distinguished by its responsibility in assisting in the supervision and direction of the DMV customer service center and satellite offices with multiple specialized clerical functions, by supervising the operations and activities of a large section of the center and/or its satellite offices. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). • Assists in planning, supervising, coordinating, and directing the operations and activities of the DMV by supervising a large section of the Customer Service Center and its satellite offices. • Assists in the coordination and direction of the work of subordinates engaged in the processing of applications for initial registration and licensing of motor vehicles, the transference of motor vehicle ownership, the issuance of original or duplicate certificates of ownership/registration, the annual renewal of motor vehicle registration certificates; the licensing of businesses, and bicycles, and the issuance of initial, renewal and duplicate drivers and related licenses and permits; • May also assist in the processing of motor vehicle accident and traffic conviction cases in compliance with provisions of the Motor Vehicle Safety Responsibility Act; • Assists in overseeing the filing, reviewing, processing, and issuing functions of the customer service center and the satellite centers to ensure efficient operations and compliance with applicable laws, ordinances, and regulations and makes periodic site visits to outlying offices; • Handles difficult complaints, inquiries and unusual problems that require follow up and research for resolution; PART I DMV ASSISTANT OPERATIONS SUPERVISOR 2 1.439 • Makes recommendations and participates in the development and revision of operational procedures and forms to improve and simplify the day-to-day operations and activities of the units supervised; • Conducts investigations of complaints and concerns as necessary, recommends disciplinary and other personnel actions as appropriate; • Ensures adequate coverage at all offices and conducts performance evaluations of subordinates and maintains related records; • Assists in identifying needs and may train and orient new or other employees on work processes and procedures; • May testify in court and at hearings on motor vehicle ownership and licensing matters; • Keeps abreast of motor vehicle registration and licensing laws and practices, so as to be able to disseminate proper information to subordinates and to the general public; • Contacts customers, provides information and explanations, reviews rules and regulations, etc.; and • Performs other duties as assigned. Knowledge of: Laws, ordinances, policies, procedures, rules and regulations, fundamentals and terminology relating to the issuance of State of Hawaii driver licenses and relating to motor vehicle registration and title practices; purposes, uses and requirements of common legal documents such as birth and baptismal certificates, proof of financial responsibility, divorce decrees determining custody of minors, parental consent forms, affidavits, contracts, bills of sale, powers of attorney, etc.; principles and practices of supervision; office practices and procedures. Ability to: Deal tactfully and effectively with the public; understand, interpret, apply, and explain pertinent laws, ordinances, and regulations; plan, assign and review the work of subordinates; recommend and improve work processes and procedures; prepare clear and concise reports; communicate rules, regulations, and policies to subordinates. PART I DMV ASSISTANT OPERATIONS SUPERVISOR 3 1.439 This is an amendment and re-titling of the specification for the class DIVISION OF MOTOR VEHICLE (DMV) ASSISTANT OPERATIONS SUPERVISOR, which was approved as VEHICLE REGISTRATION & LICENSING (VRL) ASSISTANT OPERATIONS SUPERVISOR on January 24, 2022, and is to be substituted for that specification. Approved: February 22, 2022 (date) ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.439 Minimum Qualification Specifications for the Class: DIVISION OF MOTOR VEHICLE (DMV) ASSISTANT OPERATIONS SUPERVISOR SR-17, BU-04 Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and • four (4) years of work experience in motor vehicle registration, regulatory driver licensing or similar activities. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the DHR staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that PART II DMV ASSISTANT OPERATIONS SUPERVISOR 2 1.439 he/she has the ability to perform the duties of the position for which he/she is being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light This is an amendment and re-titling of the specification for the class DIVISION OF MOTOR VEHICLE (DMV) ASSISTANT OPERATIONS SUPERVISOR, which was approved as VEHICLE REGISTRATION & LICENSING (VRL) ASSISTANT OPERATIONS SUPERVISOR on January 24, 2022, and is to be substituted for that specification. Approved: February 22, 2022 (date) ANNETTE L. ANDERSON Director of Human Resources