Loading...
HomeMy WebLinkAbout1.441 DMV OPERATIONS SUPERVISOR 20220222PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.441 Class Specifications for the Class: DIVISION OF MOTOR VEHICLE (DMV) OPERATIONS SUPERVISOR SR-22, BU-04 Duties Summary: Plans, supervises, coordinates, and directs the activities of the Division of Motor Vehicle (DMV) Customer Service Section and satellite offices through subordinate supervisors; serves as technical expert to the Vehicle Registration & Licensing Manager on DMV matters; and performs other related duties. Distinguishing Characteristics: This class is distinguished by its responsibility to plan, supervise, coordinate, and direct the activities of the Customer Service Program at the DMV throughout the County of Kauai. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). • Plans, organizes, staffs, directs, and coordinates through subordinate supervisors, all activities of the program, including the front office, back office, and satellite offices to assure consistent and efficient operations; • Prepares the program budget by projecting annual needs and implements same, tracks performance measures and prepares reports, evaluates operations, takes corrective action, and provides training, etc.; • Develops, implements, and constantly reviews and revises policies and procedures to ensure proper administration of statutes relating to the registration of motor vehicles and licensing, issuance of initial, renewal, and duplicate drivers and related licenses and permits, and County business, and bicycle licenses; and processing of motor vehicle accident and traffic conviction cases in compliance with provisions of the Motor Vehicle Responsibility Act; • Ensures accurate and timely communication between and among all supervised units, management, all customers, and the general public regarding information relevant to the program; • Identifies needs and provides training to staff; PART I DMV OPERATIONS SUPERVISOR 2 1.441 • Conducts investigations of complaints and concerns as necessary, recommends disciplinary and other personnel actions as appropriate; • Ensures adequate coverage at all offices and conducts performance evaluations of subordinates and maintains related records; • Serves as contact person for problematic customer transactions and conducts investigations, produces reports, provides recommendations; • May testify in court and at hearings on motor vehicle ownership and licensing matters; • Keeps abreast of motor vehicle registration and licensing laws and practices, so as to be able to disseminate proper information to subordinates and to the general public; • Contacts customers, provides information and explanations, reviews rules and regulations, etc.; and • Performs other duties as assigned. Knowledge of: Laws, ordinances, policies, procedures, rules and regulations, fundamentals and terminology relating to the issuance of State of Hawaii driver licenses and relating to motor vehicle registration and title practices; purposes, uses and requirements of common legal documents such as birth and baptismal certificates, proof of financial responsibility, divorce decrees determining custody of minors, parental consent forms, affidavits, contracts, bills of sale, powers of attorney, etc.; principles and practices of supervision; provisions of the Motor Vehicle Safety Responsibility Act; office practices and procedures; uses of a personal computer and other standard office equipment. Ability to: Deal tactfully and effectively with the public; understand, interpret apply pertinent laws, ordinances, and regulations; supervise, coordinate, and direct the operations and activities of a diverse customer center through subordinate supervisors; prepare reports and correspondence; operate a personal computer using a variety of software applications. PART I DMV OPERATIONS SUPERVISOR 3 1.441 This is an amendment and re-titling of the specification for the class DIVISION OF MOTOR VEHICLE (DMV) OPERATIONS SUPERVISOR, which was approved as VEHICLE REGISTRATION & LICENSING (VRL) OPERATIONS SUPERVISOR on January 24, 2022, and is to be substituted for that specification. Approved: February 22, 2022 (date) ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.441 Minimum Qualification Specifications for the Class: DIVISION OF MOTOR VEHICLE (DMV) OPERATIONS SUPERVISOR SR-22, BU-04 Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and • four and one-half (4 ½) years of work experience in motor vehicle registration, regulatory driver licensing or similar activities; and • two (2) years of supervisory work experience. Qualifying Supervisory Work Experience: Work experience which includes planning, directing, assigning, and reviewing the work of others; advising subordinates on difficult program areas; timing and scheduling subordinate work; and training and developing new employees. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the DHR staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. PART II DMV OPERATIONS SUPERVISOR 2 1.441 Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light This is an amendment and re-titling of the specification for the class DIVISION OF MOTOR VEHICLE (DMV) OPERATIONS SUPERVISOR, which was approved as VEHICLE REGISTRATION & LICENSING (VRL) OPERATIONS SUPERVISOR on January 24, 2022, and is to be substituted for that specification. Approved: February 22, 2022 (date) ANNETTE L. ANDERSON Director of Human Resources