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Home My WebLink About1.480 PROGRAM SUPPORT ASSISTANT II 20221116PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.480 Class Specifications for the Class: PROGRAM SUPPORT ASSISTANT II SR-13, BU-03 Duties Summary: Independently performs and coordinates a variety of substantive administrative and clerical program support and public contact work of a specialized nature in support of a major program; and performs other related duties as required. Distinguishing Characteristics: Positions in this class independently perform highly complex, substantive clerical work in support of an office, program, or work unit including a significant proportion of those of a novel and/or unusually complicated nature. Assigned tasks require a comprehensive knowledge of pertinent federal, State, county, and departmental policies, rules, and regulations. Situations may deviate from established procedures in new or changing situations or conditions. Positions are expected to exercise considerable initiative and judgment to research and refer to a variety of standard references, guides, and precedents, and to seek consultations as necessary to clarify information and make decisions within established parameters. There is significant person-to-person contact with employees, managers, and other individuals in the course of providing information, making recommendations, and conforming to established laws, rules, policies, and procedures. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position).  Assists specialists or supervisor with general housekeeping responsibilities;  Provides general information to individuals regarding procurement solicitation and application process;  Operates computer or mail processing equipment;  May oversee a minor component or function of a division or agency; PART I PROGRAM SUPPORT ASSISTANT II 2 1.480  May perform a variety of postal services and package shipping and mailing activities such as sorting, weighing, packaging, delivering, metering, verifying, tabulating, and operating mail processing equipment;  May determine correct account, amount, and type of postage and most appropriate shipping and mailing methods;  Maintains and monitors cost, financial, inventory, manpower or other specialized reports for evaluative or other control-oriented purposes;  Reviews, classifies, and posts expenditures to appropriate accounts;  Prepares and processes accounting documents for receivables, expenditures, reimbursements, travel expenses, or deposits;  Takes periodic trial balances;  Assists in the dissemination of information concerning programs and services;  May review timesheets and maintain records of hours worked and leaves of absences;  Accepts cash payments for standard fees;  Provides written receipts;  Reconciles balances;  Prepares treasury/deposit receipts for processing;  Composes routine correspondence and letters of acknowledgement from general instructions;  May assist with group presentations; and  Performs other related duties as assigned. Knowledge of: Laws, ordinances, policies, procedures, rules, regulations, fundamentals, and terminology relating to applicable programs and services; bookkeeping principles and practices; office practices and procedures; the purposes and uses of standard office machines and personal computer and software applications; basic principles and practices of public relations; grammar, spelling, and word usage. PART I PROGRAM SUPPORT ASSISTANT II 3 1.480 Ability to: Maintain fiscal accounts and/or records; deal tactfully and effectively with others; work cooperatively with others; understand, interpret, and explain pertinent laws, ordinances, policies, procedures, rules and regulations, and other operational requirements; understand and follow oral and written instructions; input and retrieve data from a computerized system; operate office machines and equipment; compare names and numbers rapidly and accurately; file materials accurately; perform arithmetic computations; speak effectively before groups. This is an amendment and retitling to the specification for the class PROGRAM SUPPORT ASSISTANT II, which was approved as PROGRAM SUPPORT TECHNICIAN II on April 1, 2004, amended on July 31, 2007, and on November 18, 2021, and is to be substituted for that specification. Approved: November 16, 2022 (date) ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.480 Minimum Qualification Specifications for the Class: PROGRAM SUPPORT ASSISTANT II SR-13; BU-03 Training and Experience: A combination of education and experience substantially equivalent to graduation from high school; and  one (1) year of clerical experience, and  two (2) years of specialized work experience pertinent to that of the department’s programs and activities. Qualifying Clerical Experience: Work experience which involved the performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment including computers, Microsoft Office, and other technologies. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. The following may be substituted for experience: A. An Associate’s degree in Secretarial Science or Office, Administration and Technology (OAT) from an accredited business school or community college may be substituted for up to two (2) years of the clerical work experience requirement. PART II PROGRAM SUPPORT ASSISTANT II 2 1.480 B. Successful completion of semester credits in clerical, office support, or business technology curriculum leading to a degree or diploma at an accredited community college, business or technical school, college, or university which included courses in English, clerical/office procedures, and mathematics may be substituted up to two (2) years of the clerical work experience requirement (15 semester credits = 6 months). C. A Bachelor’s degree in any field from an accredited college or university may be substituted for up to four (4) years of the clerical work experience requirement. D. A Master’s or PhD degree in any field from an accredited college or university may be substituted for one (1) year of the clerical work experience requirement. E. Successful completion of semester credits leading towards a degree or diploma pertinent to that of the department’s programs and activities from an accredited community college, trades school, may be substituted up to two (2) years of technical work experience pertinent to that of the department’s programs and activities (15 semester credits = 6 months). F. An Associate’s degree pertinent to that of the department’s programs and activities from an accredited community college, business, or technical school, may be substituted for two (2) years of technical work experience pertinent to that of the department’s programs and activities. G. A Bachelor’s degree pertinent to that of the department’s programs and activities from an accredited college or university may be substituted for up four (4) years of technical work experience pertinent to that of the department’s programs and activities. H. A Master’s or PhD degree pertinent to that of the department’s programs and activities from an accredited college or university may be substituted for up to one (1) year of technical work experience pertinent to that of the department’s programs and activities. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the DHR staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must PART II PROGRAM SUPPORT ASSISTANT II 3 1.480 have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light This is an amendment and retitling to the specification for the class PROGRAM SUPPORT ASSISTANT II, which was approved as PROGRAM SUPPORT TECHNICIAN II on April 1, 2004, amended on July 31, 2007, and on November 18, 2021, and is to be substituted for that specification. Approved: November 16, 2022 (date) ANNETTE L. ANDERSON Director of Human Resources