Loading...
HomeMy WebLinkAbout1.435 SUPERVISING EMERGENCY SERVICE DISPATCHER 20230511PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.435 Class Specifications for the Class: SUPERVISING EMERGENCY SERVICES DISPATCHER SR-23, BU-04 Duties Summary: Supervises and maintains responsibility for the proper and efficient operation of the of the communications center and personnel; plans, assigns, coordinates, manages, directs, and evaluates work and performance of subordinates; conducts training; designs and implements training and other programs to meet organizational goals and objectives; performs administrative functions; allocates work assignments; and performs other related duties as required. Distinguishing Characteristics: This class is distinguished by its responsibility for the operation of the communications center and supervising emergency services dispatch center and personnel. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). • Monitors radio and other communication services to ensure conformance with departmental standards, policies, and procedures; • Supervises, trains, inspects, and evaluates civilian personnel on watch in performing emergency services dispatching and related duties in a centralized communications operation; • Assures that required watch data are properly recorded and compiled; • Reviews, investigates, and resolves personnel problems through the use of departmental standards, collective bargaining provisions and County personnel rules and regulations; takes appropriate disciplinary action; • Monitors the dispatching of personnel in response to complaints, reports of crimes and other emergency requests for assistance; • Oversees the planning, assignments, creation, and coordination of work schedules for supervisor and their subordinates working in the communications center, maintaining an ongoing level of knowledge of staff resources; PART I SUPERVISING EMERGENCY SERVICES DISPATCHER 2 1.435 • Approves leaves of absences; employees out sick and limit on overtime expenditures, ensuring constant appropriate staffing coverage; • Identifies operational problems, analyzes causes, determines remedies and issues oral and written directives; • Establishes work standards, rates employee job performance, and discusses ratings with incumbents to improve performance; • Maintains watch activity records and prepares reports detailing unusual occurrences; • Coordinates training of dispatch personnel in order to achieve planned objectives; • Attends meetings as directed; may be required to attend training (off island); • Performs the duties of an emergency services dispatcher, when required; • Assists with the preparation and planning of the communication section's budget; and • Performs other related duties as required. Knowledge of: Call evaluation techniques; departmental rules and regulations, and policies and procedures of the communications center; pertinent laws and ordinances of the State and County of Kaua'i; crime classification and coding; geography of the island of Kaua'i; principles and techniques in dealing with people; principles and practices of supervision; office practices and procedures; filing methods and systems; the purpose and uses of standard office equipment. Ability to: Plan, assign, supervise, organize and conduct training sessions and courses; evaluate and document the performance of trainees and other personnel; operate computer aided dispatch systems, video display terminals, radio dispatching consoles, and associated equipment; communicate clearly and calmly with emergency services personnel and the general public; give and follow oral and written instructions; make sound decisions under stressful conditions and effectively direct communications support and deploy field units in event of major crimes, emergencies and/or disasters; evaluate operational requirements and recommend improvements; write clear and concise reports; keep records; operate standard office equipment. PART I SUPERVISING EMERGENCY SERVICES DISPATCHER 3 1.435 This is an amendment to the specification for the class SUPERVISING EMERGENCY SERVICES DISPATCHER, which was approved on September 3, 2014, amended on April 15, 2021, and is to be substituted for that specification. Approved: May 11, 2023 (date) ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.435 Minimum Qualification Specifications for the Class: SUPERVISING EMERGENCY SERVICES DISPATCHER SR-23, BU-04 Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and • two (2) years of work experience in a central police or emergency services crisis communications operation; • one (1) year of work experience at the lower-level Emergency Services Dispatcher II or III level; and • one (1) year of supervisory work experience. Qualifying Supervisory Work Experience: Work experience which includes planning, directing, assigning, and reviewing the work of others; advising subordinates on difficult program areas; timing and scheduling subordinate work; and training and developing new employees. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted for up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s, or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the DHR staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained PART II SUPERVISING EMERGENCY SERVICES DISPATCHER 2 1.435 independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light Special Working Conditions: Shift, weekend and holiday work as required. PART II SUPERVISING EMERGENCY SERVICES DISPATCHER 3 1.435 This is an amendment to the specification for the class SUPERVISING EMERGENCY SERVICES DISPATCHER, which was approved on September 3, 2014, amended on April 15, 2021, and is to be substituted for that specification. Approved: May 11, 2023 (date) ANNETTE L. ANDERSON Director of Human Resources