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HomeMy WebLinkAbout1.545 TRANSPORTATION OPERATIONS ASSISTANT 20230615PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.545 Class Specifications for the Class: TRANSPORTATION OPERATIONS ASSISTANT SR-15, BU-03 Duties Summary: Provides technical assistance in planning, directing, coordinating, and managing the day-to-day operational activities in one of the functional segments of the Transportation Agency of the County of Kauai; and performs other related duties as required. Distinguishing Characteristics: This class is distinguished by its responsibility to provide sub-professional assistance and operational support in the planning, coordinating, directing, and organizing the operations in one of the functional segments of the Transportation Agency for the County of Kauai. Work requires exercising substantial independence of judgment in deviating from established policies and procedures. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). Independently provides operational and clerical support to the Section Manager; Prepares and processes work schedules, reports, and forms; Monitors the performance of operational staff which may include, but not limited to: bus drivers, van drivers, clerk dispatchers, mechanics, or utility workers; Monitors monitoring routes, schedules, and ridership; Recommends changes to routes and schedules as needed; Assists with the coordination of training programs in compliance with State law and for driver safety, passenger assistance and customer service; Assesses various locations for paratransit and public bus stop locations; Receives and investigates service complaints; PART I TRANSPORTAITON OPERTIONS ASSISTANT 2 1.545 Implements marketing and educational efforts including publicizing and promoting available services and organizing and coordinating community relations programs, driving to various locations to provide support activities; Assists with route development and makes recommendations to changes in program policies and procedures to accommodate changing conditions and requirements; Monitors overall effectiveness and adequacy of service and submits recommendations for improvements; Assists with radio dispatching and transportation reservation scheduling as needed; and Performs other related duties; Knowledge of: Applicable safety and Transportation laws, ordinances, policies, procedures, rules, and regulations; office practices and procedures; use of standard office machines and equipment; public relations. Ability to: Meet and deal tactfully and effectively with the public and employees; appraise situations and make appropriate decisions; understand, interpret, and explain pertinent laws, ordinances, policies, procedures, rules and regulations and other operational requirements; interpret and apply oral and written instructions; operate office machines and equipment. This is an amendment to the specification for the class, TRANSPORTATION OPERATIONS ASSISTANT, which was approved on March 12, 2008, and is to be substituted for that specification. Approved:June 15, 2023 (date)ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.545 Minimum Qualification Specifications for the Class: TRANSPORTATION OPERATIONS ASSISTANT SR-15, BU-03 Training and Experience: A combination of education and experience substantially equivalent to graduation from high school; and three (3) years of clerical work experience which involved mass transit activities or functions. Substitutions Allowed: The following may be substituted for education: A.Four (4) years of full-time general work experience may be substituted for a high school diploma. B.Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted for up to four (4) years of the education requirement (15 semester credits = 6 months). C. college, college or university, trades school, etc., may be substituted for the education requirement. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the DHR staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that PART II TRANSPORTAITON OPERTIONS ASSISTANT 2 1.545 he/she has the ability to perform the duties of the position for which he/she is being considered. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Test: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light This is an amendment to the specification for the class, TRANSPORTATION OPERATIONS ASSISTANT, which was approved on March 12, 2008, and is to be substituted for that specification. Approved:June 15, 2023 (date)ANNETTE L. ANDERSON Director of Human Resources