HomeMy WebLinkAbout1.434 EMERGENCY SERVICES DISPATCHER III 20230720PART I DEPARTMENT OF HUMAN RESOURCES
COUNTY OF KAUAI 1.434
Class Specifications for the Class:
EMERGENCY SERVICES DISPATCHER III
SR-21, BU-03
Duties Summary:
Supervises a squad of emergency services dispatch personnel that receive incoming
telephone calls for 911 police, fire, medical emergency and non-emergency services, and
dispatches public safety personnel units and equipment; trains new employees in all
aspects of computer assisted dispatch functions; assists subordinates in the performance of
their duties; allocates work assignments; evaluates effectiveness of subordinates; and
performs the duties of an Emergency Services Dispatcher.
Distinguishing Characteristics:
This class is distinguished by its responsibility to supervise a squad of emergency
services dispatch personnel, train, participate, and direct subordinates engaged in
dispatching duties and maintains continuous high-quality performance under stressful and
emergency situations.
Examples of Duties: (The following are examples of duties and are not necessarily
descriptive of any one position in this class. The omission of specific duties statements does
not preclude management from assigning such duties if such duties are a logical
assignment for the position).
• Supervises an assigned squad of dispatchers;
• Plans and directs shift activities;
• Conducts daily roll call briefing on procedure changes and other relevant information;
• Keeps employees abreast of policies affecting the communications center, the Patrol
Services Bureau, and the Department;
• Provides assistance and instruction to ensure compliance with departmental
standards, policies, and procedures;
• Evaluates employee job performance and meets with employee to discuss;
• Reviews, investigates, and resolves personnel problems through the use of
departmental standards, collective bargaining provisions and the Kaua'i County
Personnel rules;
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• Prepares written report and takes appropriate disciplinary action;
• Performs Dispatcher duties which includes but is not limited to: o Receives request for assistance, to include 911 emergency calls,
o Directs and coordinate police, fire, and emergency medical personnel, o Provides pre-arrival instructions to caller utilizing knowledge of emergency
medical techniques, o Monitors field unit response and status of assignment, o Operates a computer-aided dispatch (CAD) system and a variety of computer
systems;
• Receives training in the Radio Dispatcher Training Program to be a certified Radio
Dispatcher;
• Dispatcher Training Officer (RDTO);
• Conducts classroom and individual on-the-job training to include but not limited to:
o Operation and use of the dispatch equipment and computer systems, o Telecommunications policies, procedures, tasks, and services, o Call taking to receive telephone complaints and other request for assistance,
o elicit and summarize the facts; relay pertinent information for proper agency
response,
o Deployment, status, and disposition of the filed units, o Crime classifications;
• Provides trainee with practical emergency telecommunication experience and skills;
• Prepares a daily observation report of the trainee, written documentation, and the job
performance report;
• Meets with the trainee to discuss performance; and
• Performs other related duties as required.
Knowledge of:
Principles and practices of supervision; call evaluation techniques; departmental
rules and regulations, and policies and procedures of the communication center; pertinent
laws and ordinances of the State and County of Kaua'i; crime classification and coding;
geography of the island of Kaua'i; principles and techniques in dealing with people; office
practices and procedures; filing methods and systems; the purpose and uses of standard
office equipment.
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Ability to:
Assign, supervise, and organize and conduct training sessions and
courses; evaluate and document the performance of trainees and other personnel; operate
computer aided dispatch systems, video display terminals, radio dispatching consoles, and
associated equipment; communicate clearly and calmly with emergency services personnel
and the general public; give and follow oral and written instructions; make sound decisions
under stressful conditions; write clear and concise reports; keep records; operate standard
office equipment.
This is an amendment to the specification for the class EMERGENCY SERVICES
DISPATCHER III, which was approved on September 3, 2014, amended on April 15, 2021,
and on May 11, 2023, and is to be substituted for that specification.
Approved: July 20, 2023
(date) ANNETTE L. ANDERSON
Director of Human Resources
PART II DEPARTMENT OF HUMAN RESOURCES
COUNTY OF KAUAI 1.434
Minimum Qualification Specifications
for the Class:
EMERGENCY SERVICES DISPATCHER III
SR-21, BU-03
Training & Experience:
A combination of education and experience substantially equivalent to graduation
from high school, and
• two (2) years of experience in a central police department or emergency services
crisis communications operation.
Substitutions Allowed:
The following may be substituted for education:
A. Four (4) years of full-time general work experience may be substituted for a high
school diploma.
B. Successful completion of semester credits leading towards a degree or diploma from
an accredited community college, college or university, trades school, etc., may be
substituted for up to four (4) years of the education requirement (15 semester
credits = 6 months).
C. An Associate’s, Bachelor’s, Master’s, or PhD degree from an accredited community
college, college or university, trades school, etc., may be substituted for the
education requirement.
If a degree is used to substitute for the education requirement, it may not be used
again towards the experience requirement. If work experience is used to substitute for
education, it may not be used again to meet the experience requirement. If the applicant
holds more than one degree, transcripts must be provided, and a thorough review will be
conducted by the DHR staff in order for more than one degree to be credited towards the
minimum qualification requirements. Additional degrees can be considered if obtained
independently through mutually exclusive classes from another degree being considered.
Substitutions will be used to the advantage of the applicant.
Quality of Experience:
Possession of the required number of years of experience will not in itself be
accepted as proof of qualification for a position. The applicant's overall experience must
have been of such scope and level of responsibility as to conclusively demonstrate that
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he/she has the ability to perform the duties of the position for which he/she is being
considered.
License Requirement:
Possession of the appropriate licenses or certificates as required of the position.
Selective Certification:
Specialized knowledge, skills and abilities may be required to perform the duties of
some positions. For such positions, Selective Certification Requirements may be
established, and certification may be restricted to eligibles who possess the pertinent
experience and/or training required to perform the duties of the position.
Agencies requesting Selective Certification must show the connection between the
kind of training and/or experience on which they wish to base selective certification and the
duties of the position to be filled.
Tests:
Applicants may be required to qualify on an appropriate examination.
Health and Physical Condition Requirements:
Persons seeking appointment to positions in this class must meet the health and
physical condition standards deemed necessary and proper to perform the essential
functions of the position with or without reasonable accommodations.
Physical Effort Grouping: Light
Special Working Conditions: Shift, weekend and holiday work as required.
This is an amendment to the specification for the class EMERGENCY SERVICES DISPATCHER
III,which was approved on September 3, 2014, amended on April 15, 2021, and is to be
substituted for that specification.
Approved:May 11, 2023
(date)ANNETTE L. ANDERSON
Director of Human Resources