HomeMy WebLinkAbout1.449 DMV SERVICE REPRESENTATIVE III 20230720PART I DEPARTMENT OF HUMAN RESOURCES
COUNTY OF KAUAI 1.449
Class Specifications for the Class:
DIVISION OF MOTOR VEHICLE (DMV) SERVICE REPRESENTATIVE III
SR-15, BU-03
Duties Summary:
Supervises and participates in the full range of DMV activities, including the issuance
of County business, and bicycle licenses; supervises and participates in the processing of
applications and issuance of initial, renewal, and duplicate driver's and related licenses,
permits, and civil identifications; may supervise and participate in the processing of motor
vehicle accident and traffic conviction cases in compliance with provisions of the Motor
Vehicle Safety Responsibility Act; and performs other related duties as required.
Distinguishing Characteristics:
This class is distinguished by its primary responsibilities to supervise and participate
in the full range of DMV activities, including the issuance of County business and bicycle
licenses; and also supervises and participates in the application and issuance process of
driver's and related licenses, permits, and civil identification; and may supervise and
participate in the processing of motor vehicle accident and traffic conviction cases.
Examples of Duties: (The following are examples of duties and are not necessarily
descriptive of any one position in this class. The omission of specific duties statements does
not preclude management from assigning such duties if such duties are a logical
assignment for the position).
• Supervises and participates in the processing of applications for the initial
registration and licensing of motor vehicles, for transfers of motor vehicle ownership,
for issuance of duplicate certificates of ownership/registration, for annual renewal of
motor vehicle registration certificates, and for licensing of businesses and bicycles.
• Supervises and participates in the application, processing, and issuance of initial,
renewal, and duplicates driver's and related licenses, permits, and civil
identifications.
• Supervises and participates in performing over-the-counter and cashiering work
involved with the titling and registration of motor vehicles and financial transactions;
• Assigns, supervises, reviews, and processes the full range of applications, requests,
permits, licenses, registrations, certificates, and other forms and documents required
for County services;
PART I
DMV SERVICE REPRESENTATIVE
III
2
1.449
• Assists and advises subordinates on procedural requirements and performs the full
range of clerical and technical support activities involved in carrying out the day-to-
day operations;
• Oversees accounting of receipts and disbursements, deposits, and accounting of
other revenues associated with collected fees;
• Handles and expedites complaints, inquiries and problems that require follow up and
research for resolution;
• Advises subordinates in processing difficult situations and approves actions in cases
where applications are not fully in accord with established procedures and
requirements;
• Plans work schedule and assists in developing and revising procedures and forms to
be utilized;
• Supervises the maintenance of office records and files;
• Trains and orients new or other employees on work processes and procedures;
• May testify in court and at hearings on motor vehicle ownership and licensing
matters;
• Keeps abreast of motor vehicle registration and licensing laws and practices, so as to
be able to disseminate proper information to subordinates and to the general public;
• Answers telephones and responds to written inquiries concerning licensing, motor
vehicle titling and registration; and
• Performs other duties as assigned.
Knowledge of:
Principles and practices of supervision; laws, ordinances, policies, procedures, rules
and regulations, fundamentals and terminology relating to the issuance of State of Hawaii
driver licenses and relating to motor vehicle registration and title practices; purposes, uses
and requirements of common legal documents such as birth and baptismal certificates,
proof of financial responsibility, divorce decrees determining custody of minors, parental
consent forms, affidavits, contracts, bills of sale, powers of attorney, etc.; office practices
and procedures; uses of a personal computer and other standard office equipment.
PART I
DMV SERVICE REPRESENTATIVE
III
3
1.449
Ability to:
Deal tactfully and effectively with the public; understand and apply pertinent laws,
ordinances, and regulations; keep records and maintain files; make arithmetic computations
and compare names, numbers, and other information accurately; operate a computer and
other office equipment.
This is an amendment to the specification for the class DIVISION OF MOTOR VEHICLE
(DMV) SERVICE REPRESENTATIVE III, which was approved as VEHICLE REGISTRATION &
LICENSING (VRL) SERVICE REPRESENTATIVE III on January 24, 2022, amended and re-titled
on February 22, 2022, and is to be substituted for that specification.
Approved: July 20, 2023
(date) ANNETTE L. ANDERSON
Director of Human Resources
PART II DEPARTMENT OF HUMAN RESOURCES
COUNTY OF KAUAI 1.449
Minimum Qualification Specifications
for the Class:
DIVISION OF MOTOR VEHICLE (DMV) SERVICE REPRESENTATIVE III
SR-15, BU-03
Training & Experience:
A combination of education and experience substantially equivalent to graduation
from high school, and
• three (3) years of work experience in motor vehicle registration, regulatory driver
licensing or similar activities.
Substitutions Allowed:
The following may be substituted for education:
A. Four (4) years of full-time general work experience may be substituted for a high
school diploma.
B. Successful completion of semester credits leading towards a degree or diploma from
an accredited community college, college or university, trades school, etc., may be
substituted up to four (4) years of the education requirement (15 semester credits =
6 months).
C. An Associate’s, Bachelor’s, Master’s or PhD degree from an accredited community
college, college or university, trades school, etc., may be substituted for the
education requirement.
If a degree is used to substitute for the education requirement, it may not be used
again towards the experience requirement. If work experience is used to substitute for
education, it may not be used again to meet the experience requirement. If the applicant
holds more than one degree, transcripts must be provided, and a thorough review will be
conducted by the DHR staff in order for more than one degree to be credited towards the
minimum qualification requirements. Additional degrees can be considered if obtained
independently through mutually exclusive classes from another degree being considered.
Substitutions will be used to the advantage of the applicant.
Quality of Experience:
Possession of the required number of years of experience will not in itself be
accepted as proof of qualification for a position. The applicant's overall experience must
have been of such scope and level of responsibility as to conclusively demonstrate that
PART II
DMV SERVICE REPRESENTATIVE
III
2 1.449
he/she has the ability to perform the duties of the position for which he/she is being
considered.
License Requirement:
Possession of the appropriate licenses or certificates as required of the position.
Selective Certification:
Specialized knowledge, skills and abilities may be required to perform the duties of
some positions. For such positions, Selective Certification Requirements may be
established, and certification may be restricted to eligibles who possess the pertinent
experience and/or training required to perform the duties of the position.
Agencies requesting Selective Certification must show the connection between the
kind of training and/or experience on which they wish to base selective certification and the
duties of the position to be filled.
Tests:
Applicants may be required to qualify on an appropriate examination.
Health and Physical Condition Requirements:
Persons seeking appointment to positions in this class must meet the health and
physical condition standards deemed necessary and proper to perform the essential
functions of the position with or without reasonable accommodations.
Physical Effort Grouping: Light
Approved: February , 2022
(date)ANNETTE L. ANDERSON
Director of Human Resources