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Home My WebLink About1.432 EMERGENCY SERVICES DISPATCHER I 20240509PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.432 Class Specifications for the Class: EMERGENCY SERVICES DISPATCHER I SR-16, BU-03 Duties Summary: Under immediate supervision, learns to dispatch Police, Fire and emergency medical personnel and equipment; actively participates in dispatch training courses; performs related learning and testing activities, and participates in field training exercises to fully develop dispatching skills with the assistance of higher-level dispatchers to perform a variety of emergency communication duties; and performs other related duties as required. Distinguishing Characteristics: This is the entry level class in the Emergency Services Dispatcher series. positions in this class are assigned to receive formal training, both in the classroom and in the field in order to develop the knowledge, skills, and abilities necessary to perform the full range of emergency services dispatching functions. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). • Attends radio dispatcher entry level training and receives instruction in various phases of emergency communication in a wide variety of subject matters; • Participates in a Radio Dispatcher Training Program under the direct supervision of a designated certified dispatch trainer and performs a variety of emergency communication duties; • Performs a variety of emergency communication duties with the assistance of experienced radio dispatch personnel; • Receives telephonic communication from the public seeking police, fire, medical and other requests for emergency assistance; • Elicits relevant/accurate information and facts necessary to ensure required emergency personnel are assigned to the request for services; • Assigns via telephonic and/or radio transmission call for service for police, fire, medical and other County, State, or Federal agencies as required; PART I EMERGENCY SERVICES DISPATCHER I 2 1.432 Provides information to the public regarding police matters and direct inquiries to the proper police personnel; Classifies and codes criminal and non-criminal cases; Receives case data from reporting personnel and enters same into various computerized teleprocessing terminals; Makes vehicle and missing persons inquiries into the computer system; Maintains and updates logs of abandoned and towed vehicles, missing and wanted persons, and other miscellaneous bulletins and reports; Performs a variety of difficult clerical duties in the communications center; and Performs other related duties as required. Knowledge of: Office practices and procedures; filing methods and systems; the purposes and uses of standard office equipment; geography of the island of Kaua'i; principles and techniques in dealing with people; computer keyboarding and operation of a computer. Ability to: Learn departmental rules and regulations, and policies and procedures of the communications center; learn pertinent laws and ordinances of the State and County of Kaua'i; learn to operate communications systems equipment; communicate clearly and calmly with personnel and the general public; make sound decisions under stressful conditions; operate standard office equipment, including a computer; type, follow oral and written instructions. This is an amendment to the specification for the class EMERGENCY SERVICES DISPATCHER I,which was approved on September 3, 2014, amended on September 6, 2018, and on April 15, 2021, and is to be substituted for that specification. Approved:May 11, 2023 (date)ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.432 Minimum Qualification Specifications for the Class: EMERGENCY SERVICES DISPATCHER I SR-16, BU-03 Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and • one (1) year of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching. Qualifying Clerical Experience: Work experience which involved the performance of a variety of clerical tasks and demonstrated knowledge of office practices and procedures, and the ability to carry out procedures in clerical work systems, and operate various kinds of office equipment including computers, Microsoft Office, and other technologies. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted for up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s, or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. The following may be substituted for experience: A. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, business or technical school, college, or university may be substituted for up to four (4) years of the work experience requirement (15 semester credits = 6 months). PART II EMERGENCY SERVICES DISPATCHER I 2 1.432 B. An Associate’s degree in any field from an accredited college or university may be substituted for up to two (2) years of the work experience requirement. C. A Bachelor’s degree in any field from an accredited college or university may be substituted for up to four (4) years of the work experience requirement. D. A Master’s or PhD degree in any field from an accredited college or university may be substituted for one (1) year of the work experience requirement. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the human resources staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that they have the ability to perform the duties of the position for which they are being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Departments/Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. PART II EMERGENCY SERVICES DISPATCHER I 3 1.432 Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light Special Working Conditions: Shift, weekend, and holiday work as required. This is an amendment to the specification for the class EMERGENCY SERVICES DISPATCHER I, which was approved on September 3, 2014, amended on September 6, 2018, April 15, 2021, and on May 11, 2023, and is to be substituted for that specification. Approved: May 9, 2024 (date) ANNETTE L. ANDERSON Director of Human Resources