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HomeMy WebLinkAbout1.413 METER READER AND FIELD COLLECTION SUPERVISOR 20250311PART I DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.413 Class Specifications for the Class: METER READER AND FIELD COLLECTION SUPERVISOR SR-17, BU-04 Duties Summary: Plans, directs, coordinates, and supervises the water meter reading operation and the field collection of overdue water activities for the Department of Water; and performs other related duties as required. Distinguishing Characteristics: This class is distinguished by its responsibility for supervising the field collection and meter reading operation. The work in this class requires advanced level meter reading experience and extensive working knowledge of utility and collection policies and procedures, billing, and credit policies. The work of this class requires supervisory skills and the ability to effectively interact with hostile and abusive customers. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). • Plans, organizes, and coordinates the functions and activities of the Department of Water Meter Readers and Field Collectors, and monitors performance; • Reviews and evaluates active delinquent accounts and determines action to be taken, such as mailing reminder notices and field visits on inactive accounts, determines if further departmental action is required or if the account should be assigned to a private collection agency; • Supervises and advises field collection representatives on assignments where delinquent customers are particularly abusive or troublesome; • Handles complex field collection and customer account issues; • Investigates, and reports evidence of water leakages, damage or unauthorized tampering of meters and appurtenances and unsafe or difficult field conditions including reports of illegal hookups; PART I METER READER AND FIELD COLLECTION SUPERVISOR 2 1.413 • Trains employees on procedures, policies, and guidelines relating to meter reading and field collection, provides on-going in-service training to staff concerning meter reading and field collection; • Manages the equipment and supply inventory, investigates, and resolves all problems with section’s electronic devices; • Manages and maintains the GPS (Global Positioning System) equipment to retrieve and set the latitude and longitude coordinates of meter locations, and uploads information into meter reading software and customer accounting system; • Periodically inspects vehicles assigned to the unit for general upkeep and cleanliness, and ensures that vehicles are regularly maintained; • Locates, assigns numbers to, and routes new service connections and revises routes as necessary; • Inspects new subdivision sites to determine most efficient routing and makes recommendations regarding integration; • Contacts customers to resolve access problems and/or complaints; • Performs supervisory duties, including directing, motivating, training, counseling, and disciplining employees, conducting performance evaluations, approving, or denying requests for vacations and leaves of absences, timesheets, and reviewing work products; • Responsible for overall meter reading and field collection program to improve efficiency and accuracy of program; • Performs other related duties as required. Knowledge of: Principles and practices of supervision; collection methods and procedures; provisions of applicable rules, regulations and procedures pertaining to water meter reading, billing, and credit; meter reading practices and equipment; geography of the County of Kaua’i; office practices and procedures; use of directories for tracing accounts; use of standard office machines and equipment, including personal computers, peripheral equipment, and software applications. Ability to: Plan, direct, coordinate, review and evaluate the work of subordinates; understand and explain pertinent policies, rules and regulations and procedures; develop plans for PART I METER READER AND FIELD COLLECTION SUPERVISOR 3 1.413 establishment of meter reading routes in new consumption areas; initiate and enforce safety precautions; keep records and prepare reports; make arithmetical computations; handle cash rapidly and accurately; maintain financial account and records; meet and deal tactfully and effectively with employees and the public; maintain effective working relationships with others; understand and follow oral and written instructions; write clear and concise reports; operate a personal computer using a variety of software applications; and operate a motor vehicle. This is an amendment to the specification for the class METER READER AND FIELD COLLECTION SUPERVISOR, which was approved as on July 16, 2022, amended on December 3, 2013, and is to be substituted for that specification. Approved: March 11, 2025 (date) ANNETTE L. ANDERSON Director of Human Resources PART II DEPARTMENT OF HUMAN RESOURCES COUNTY OF KAUAI 1.413 Minimum Qualification Specifications for the Class: METER READER AND FIELD COLLECTION SUPERVISOR SR-17, BU-04 Training and Experience: A combination of education and experience substantially equivalent to graduation from high school; and • four (4) years of meter reading experience which included field collection of delinquent accounts. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. The following may be substituted for experience: A. Successful completion of semester credits leading towards a degree or diploma in accounting or business administration, or a related field or a related field from an accredited community college, trades school, may be substituted up to four (4) years of meter reading experience which includes field collection of delinquent accounts (15 semester credits = 6 months). B. An Associate’s degree in accounting or business administration, or a related field or related field from an accredited community college, business, or technical school, may be substituted for two (2) years of meter reading experience which includes field collection of delinquent accounts. C. A Bachelor’s degree in accounting or business administration, or a related field or a related field from an accredited college or university may be substituted for up four PART I METER READER AND FIELD COLLECTION SUPERVISOR 5 1.413 (4) years of meter reading experience which includes field collection of delinquent accounts. D. A Master’s or PhD degree in accounting or business administration, or a related field or a related field from an accredited college or university may be substituted for up to one (1) year of meter reading experience which includes field collection of delinquent accounts. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be conducted by the human resources staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Special Requirement: Possession of a good driving record certified by a traffic abstract confirming no DUI convictions, license revocations, or suspensions for three (3) years preceding and no moving violations for one (1) year preceding, which must be presented at time of interview. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that they have the ability to perform the duties of the position for which they are being considered. License Requirement: Possession of a valid motor vehicle operator’s license (Hawaii type 3 or equivalent) and any other appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. PART I METER READER AND FIELD COLLECTION SUPERVISOR 6 1.413 Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light This is an amendment to the specification for the class METER READER AND FIELD COLLECTION SUPERVISOR, which was approved as on July 16, 2022, amended on December 3, 2013, and is to be substituted for that specification. Approved: March 11, 2025 (date) ANNETTE L. ANDERSON Director of Human Resources