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HomeMy WebLinkAbout1.441 DMV OPERATIONS SUPERVISOR 20260706PART I 1.441 Class Specifications for the Class: SR-22, BU-04 Duties Summary: Plans, supervises, coordinates, and directs the activities of either the Division of Motor Vehicle (DMV) Customer Service and satellite offices, or the Motor Vehicle Licensing and Regulatory programs. Develops and implements policies, procedures, and workflow systems to ensure compliance with applicable laws, regulations, and operational standards. Serves as a technical expert and advisor to the Motor Vehicle Registration & Licensing Administrator on DMV matters; and performs other related duties as required. Distinguishing Characteristics: This class is distinguished by its responsibility to plan, supervise, coordinate, and oversee the activities of DMV customer services and satellite offices or licensing and regulatory programs at the DMV throughout the County of Kauai. Examples of Duties: (The following are examples of duties and are not necessarily descriptive of any one position in this class. The omission of specific duties statements does not preclude management from assigning such duties if such duties are a logical assignment for the position). Customer Service and Satellite Offices • Plans, organizes, staffs, directs, and coordinates all activities of the DMV customer service program, including the front office, back office, and satellite offices to ensure consistent and efficient operations; establishes work schedules, approves leave, reviews timesheets, and provides guidance on customer service procedures, transaction processing, records management, communication, and compliance with applicable laws, rules, regulations, and policies. • Prepares the program budget by projecting annual needs, tracks performance measures and prepares reports, evaluates operations, takes corrective action, and provides training.; • Develops, implements, and constantly reviews and revises policies and procedures to ensure proper administration of statutes relating to the registration of motor vehicles and licensing, issuance of initial, renewal, and duplicate drivers and related licenses and permits, and County business, and bicycle licenses; and processes motor vehicle PART I DMV OPERATIONS SUPERVISOR 2 1.441 accident and traffic conviction cases in compliance with provisions of the Motor Vehicle Responsibility Act; • Ensures accurate and timely communication between and among all supervised units, management, all customers, and the general public regarding information relevant to the program; • Identifies needs and provides training to staff; • Conducts investigations of complaints and concerns as necessary, recommends disciplinary and other personnel actions as appropriate; • Ensures adequate coverage at all offices and conducts performance evaluations of subordinates and maintains related records; • Serves as contact person for problematic customer transactions and conducts investigations, produces reports, and provides recommendations; • May testify in court and at hearings on motor vehicle ownership and licensing matters; • Keeps abreast of motor vehicle registration and licensing laws and practices, so as to be able to disseminate proper information to subordinates and to the general public; • Contacts customers, provides information and explanations, and reviews rules and regulations; and • Performs other duties as assigned. Motor Vehicle Licensing and Regulatory Programs • Plans, organizes, staffs, directs, and coordinates Division of Motor Vehicle (DMV) licensing and regulatory programs, including driver licensing, commercial driver licensing (CDL), State of Hawaiʻi Periodic Motor Vehicle Inspection (PMVI), financial responsibility, taxi cab licensing and inspection, State identification cards, disabled person parking placards, and related administrative functions; • Develops, recommends, and implements, policies, procedures, operational standards, and program objectives to ensure compliance with federal, state, and county laws, regulations, and departmental requirements; • Plans, assigns, supervises, trains, and evaluates staff engaged in driver licensing and regulatory activities; establishes work schedules, approves leave, reviews timesheets, and provides guidance on licensing procedures, customer service, report preparation, and regulatory compliance; PART I DMV OPERATIONS SUPERVISOR 3 1.441 • Manages the administration of written, oral, and road examinations for driver license applicants; establishes testing procedures, selects and updates examination materials, designates road test routes, and modifies testing methods to reflect changes in traffic conditions, roadway configurations, and applicable laws and regulations; • Implements and enforces laws, ordinances, rules, and regulations governing driver licensing, financial responsibility, motor vehicle inspections, taxicab operations, identification cards, and disabled person parking placards; • Reviews and resolves complex licensing matters, including inquiries, complaints, appeals, questionable credentials, medical referrals, and other cases affecting an individual's eligibility for licensing privileges; authorizes the suspension, revocation, cancellation, restoration, or reinstatement of driver’s licenses and permits in accordance with applicable laws and regulations; • Responsible for the taxicab licensing and inspection activities, including driver examinations, vehicle certifications, and compliance monitoring; • Reviews, approves, and maintains licensing records, reports, correspondence, and other program documentation; prepares statistical and management reports and ensures the accuracy and integrity of program records; • Prepares program budget by projecting annual needs; monitors expenditures, tracks performance measures, evaluates program effectiveness, implements corrective actions, and recommends operational improvements to enhance service delivery and regulatory compliance; • May represents the department in administrative hearings, legal proceedings, and court actions; prepares documentation, and provides expert testimony; and • Performs other duties as assigned. Knowledge of: Principles and practices of supervision; Federal, State, and County laws, ordinances, rules, regulations, policies, and procedures related to driver licensing, commercial driver licensing, motor vehicle registration and titling, financial responsibility, motor vehicle inspections, taxicab operations, traffic safety, identification cards, and disabled person parking placards; driver license testing methods and procedures; legal documents used to establish identity, eligibility, ownership, and financial responsibility; investigative and reference sources; report writing and court procedures; office practices and procedures; motor vehicle safety practices; and the use of personal computers and standard office equipment. PART I DMV OPERATIONS SUPERVISOR 4 1.441 Ability to: Plan, coordinate, train, and supervise the work of staff; direct and oversee the operations and activities of a licensing, regulatory, and customer service program; understand, interpret, and apply pertinent laws, ordinances, rules, regulations, policies, and procedures; prepare reports and correspondence; communicate effectively orally and in writing; deal tactfully and effectively with employees, government agencies, and the public; and operate a personal computer and standard office software applications. This is an amendment to the specification for the class , which was approved as VEHICLE REGISTRATION & LICENSING (VRL) OPERATIONS SUPERVISOR on January 24, 2022, amended and retitled on February 22, 2022, amended on October 10, 2024, and is substituted for that specification. PART II 1.441 Minimum Qualification Specifications for the Class: SR-22, BU-04 Training & Experience: A combination of education and experience substantially equivalent to graduation from high school, and • four and one-half (4 ½) years of specialized work experience; and • two (2) years of supervisory work experience. Qualifying Specialized Work Experience: Work experience involving one or a combination of the following: o motor vehicle registration, regulatory drivers licensing or similar activities; or o motor vehicle inspection and/or motor vehicle driver licensing program. Qualifying Supervisory Work Experience: Work experience which includes planning, directing, assigning, and reviewing the work of others; advising subordinates on difficult program areas; timing and scheduling subordinate work; and training and developing new employees. Substitutions Allowed: The following may be substituted for education: A. Four (4) years of full-time general work experience may be substituted for a high school diploma. B. Successful completion of semester credits leading towards a degree or diploma from an accredited community college, college or university, trades school, etc., may be substituted up to four (4) years of the education requirement (15 semester credits = 6 months). C. An Associate’s, Bachelor’s, Master’s or PhD degree from an accredited community college, college or university, trades school, etc., may be substituted for the education requirement. If a degree is used to substitute for the education requirement, it may not be used again towards the experience requirement. If work experience is used to substitute for education, it may not be used again to meet the experience requirement. If the applicant holds more than one degree, transcripts must be provided, and a thorough review will be PART II DMV OPERATIONS SUPERVISOR 2 1.441 conducted by the DHR staff in order for more than one degree to be credited towards the minimum qualification requirements. Additional degrees can be considered if obtained independently through mutually exclusive classes from another degree being considered. Substitutions will be used to the advantage of the applicant. Quality of Experience: Possession of the required number of years of experience will not in itself be accepted as proof of qualification for a position. The applicant's overall experience must have been of such scope and level of responsibility as to conclusively demonstrate that he/she has the ability to perform the duties of the position for which he/she is being considered. License Requirement: Possession of the appropriate licenses or certificates as required of the position. Selective Certification: Specialized knowledge, skills and abilities may be required to perform the duties of some positions. For such positions, Selective Certification Requirements may be established, and certification may be restricted to eligibles who possess the pertinent experience and/or training required to perform the duties of the position. Agencies requesting Selective Certification must show the connection between the kind of training and/or experience on which they wish to base selective certification and the duties of the position to be filled. Tests: Applicants may be required to qualify on an appropriate examination. Health and Physical Condition Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations. Physical Effort Grouping: Light PART II DMV OPERATIONS SUPERVISOR 3 1.441 This is an amendment to the specification for the class , which was approved as VEHICLE REGISTRATION & LICENSING (VRL) OPERATIONS SUPERVISOR on January 24, 2022, amended and retitled on February 22, 2022, amended on October 10, 2024, and is substituted for that specification.